There’s good news and bad news for those facing the E2-821130A6 error that prevents console sharing on PS5. The good news is Sony is aware of the issue and working on a fix. The bad news is it might be a waiting game, as the problem seems to be affecting different regions.
UPDATE: Some users have reported regaining access to console sharing functionality.
Currently under investigation
Redditor user u/Swervifyy reached out to customer support twice, and they’ve confirmed the issue is region-specific. While there’s no official announcement yet, a fix is in the works. Some regions might have regained functionality, but others are still experiencing the error. The best course of action for now is to be patient and wait for Sony’s server-side fix.
Positive signs
Comments on forum.psnprofiles suggest the issue might be resolving itself in certain areas. Keep checking your console sharing settings to see if functionality has returned.
What to do while you wait
- Avoid deleting anything.
- No need to reset or ‘restore factory settings’ your PS5. This won’t work as the issue is mainly from Sony servers. (Some guide fixes that I read suggest this workaround, but it seems a lot of users are complaining this didn’t work, and some lost files from their consoles.
- Stay updated on PlayStation’s official channels for announcements.
- Send a complaint ticket to their Support. If this issue happens to a considerable number of users, there is a huge chance it will be fixed ASAP.
Affected areas based on comments from different threads (Unofficial List)
Looks like the PS5 E2-821130A6 error is hitting users in these areas (based on comments online):
- Europe
- Italy
- Spain
- Poland
- Portugal
- UK (Some parts)
- North America
- USA
- Mexico
- Panama
- South America
- Brazil
- Colombia
- Chile
- Asia
- Indonesia
- Saudi Arabia
- Iran
- Japan
- Malaysia (as reported)
- Azerbaijan
- UAE
- Africa
- South Africa
- Morocco
- Central America
- Guatemala
- Uncertain Regions
- Some parts of SEA (Southeast Asia) (as reported)
- Turkey (Some parts) (as reported)
- Russia
If problem persists, then…
The E2-821130A6 error for PS5 pops up when you try to activate Console Sharing and Offline Play, leaving you frustrated. A call from PSN support will tell you to do this, but for many or almost all of the users having the same experience, these ‘fixes’ didn’t work.
- Go to Safe mode> Restore Database
- Factory reset your console
